Multiple birds sitting on electrical wires against a gray sky, arranged across several parallel lines in black and white.

Product Org Design & Operating Models

As companies scale or shift strategy, their product organisation often lags behind — leading to misalignment, delivery issues, or stalled innovation. Our Product Org Design & Operating Models service helps businesses create modern, scalable, and high-performing product teams with the right structures, rituals, and rhythms to unlock growth.

Whether you're designing from scratch, restructuring post-M&A, or evolving from founder-led to function-led, we work with you to craft the right product operating model for your unique context.

Person solving a partially scrambled 3x3 Rubik's Cube with red, yellow, and blue faces, against a blue background.

Problems We Solve

  • "We’ve outgrown our current product structure."

  • "Teams are busy but not delivering meaningful outcomes."

  • "There’s confusion over ownership, roles, and priorities."

  • “My product team are behaving like project managers.”

  • "Too many ideas, not enough strategy or focus."

  • "Engineering outpaces product — or vice versa."

  • "We’re scaling, but the org isn’t keeping up."

Multiple safety pins arranged on a reflective surface with a light blue background.
A person holding a partially solved 5x5 Rubik's Cube against a blue background.

What We Deliver

Org Design & Team Topology

  • Structure that aligns to customer and business outcomes

  • Cross-functional squad design (vs. functional silos)

  • Span of control and role definition across product, design & tech

  • Stage-appropriate models (e.g. Hub & Spoke, POD, Domain-led)

Product Operating Model

  • Strategic planning cycles & governance

  • Prioritisation frameworks (e.g. RICE, OKRs, opportunity trees)

  • Feedback loops, discovery rhythms, dual-track agile integration

  • Accountability models (e.g. RACI, RAPID)

Capability Mapping & Maturity Assessment

  • Assessment of current team skills vs. future needs

  • Product leadership vs. delivery management clarity

  • Coaching plans, hiring roadmap, and succession planning

Ways of Working & Culture

  • Defining product principles and rituals

  • Empowerment vs. alignment guardrails

  • Collaboration practices with design, engineering, data, and marketing

  • Performance metrics and progress visibility

Engagement Models

Org Health Check (2–3 weeks)

Quick assessment of current state with prioritised recommendations and maturity benchmarking.

Org Redesign Sprint (4–6 weeks)

Collaborative co-design of new structure, roles, and model — including implementation roadmap and comms toolkit.

Embedded Transformation Partner (8–12 weeks)

Hands-on support to land the model — from exec alignment to org rollout, change management, and early coaching.

Yellow painted arrow on concrete sidewalk pointing straight ahead, with red and white chalk heart nearby.

Deliverables

  • Current vs. Future State Org Maps

  • Product Capability Maturity Matrix

  • Operating Model Blueprint

  • Role & Responsibility Definitions

  • Product Principles & Decision-Making Playbook

  • Implementation Roadmap with Key Milestones

  • Change Comms Plan and Leadership Briefing Pack

Why Us

  • Product-first mindset with deep org design experience across start-ups, scale-ups and corporates

  • Practitioners, not theorists — we’ve built and led these teams ourselves

  • Human-centred approach grounded in empathy, not just org charts

  • Cross-functional fluency across product, design, engineering, and business leadership